Refund policy

At Lianyou PLC, we are committed to providing reliable and high-quality products. To ensure your satisfaction, we offer the following warranty and return policy:

1-Year Warranty

All products are covered by a 12-month warranty from the date of delivery. This warranty covers any manufacturing defects or quality-related issues under normal use.

Free Replacement Within 3 Months

If a product experiences a quality issue within 3 months of delivery (not caused by misuse or improper handling), we will provide a free one-time replacement, including shipping.

Return & Refund Policy

  • Returns are only accepted for quality-related issues.

  • We do not accept returns for non-defective products, incorrect purchases, or change of mind.

  • All return requests must be submitted with photo or video evidence showing the issue.

  • Once we confirm the issue, we will offer a replacement or refund, depending on the situation.

How to Request a Return or Replacement

  1. Contact our support team via email with your order number, issue description, and proof of the problem.

  2. Our team will review and respond within 2 working days.

  3. If approved, we’ll guide you through the return or replacement process.