Return & Refund Policy
1. Return Eligibility
We accept returns within 30 days of delivery for most products. To be eligible for a return, items must be:
- In original, unopened packaging
- In new, unused condition
- Accompanied by proof of purchase
2. Non-Returnable Items
Certain items cannot be returned:
- Customized or special-order products
- Products marked as "Final Sale" or "Discontinued"
- Products that have been installed, used, or modified
- Products without original packaging
3. Return Process
- Contact our customer service at shanghailianyou@gmail.com or +86 18017464056
- Provide your order number and reason for return
- Receive a Return Merchandise Authorization (RMA) number
- Ship the item back with RMA number clearly marked on package
4. Refund Timeline
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Original shipping costs are non-refundable
- Refunds are issued to the original payment method
5. Damaged or Defective Products
If you receive a damaged or defective product, contact us immediately. We will arrange for replacement or full refund at no additional cost to you.
6. Questions?
Contact us at:
- Email: shanghailianyou@gmail.com
- Phone: +86 18017464056
- Address: Qingpu District, Shanghai, China 201799